Heabaji's Privacy Policy — Your information is safe with us

1 Introduction & Scope

Welcome to Heabaji. Our Privacy Policy explains how we collect, use, store, and protect your personal information. This policy applies to all users of the Heabaji website and mobile application.

We believe your privacy is a fundamental right. Any information you share with us while using the Heabaji platform is handled with the utmost care. Our Privacy Policy is built in line with international data protection standards.

This Privacy Policy may be updated periodically. We recommend checking this page occasionally to stay informed of any changes.

2 What Information We Collect

Heabaji collects your information in a number of ways. Below is a detailed breakdown of the types of information we collect:

3 How Your Information is Used

Heabaji uses your information for the following purposes:

• Account Management: For registration, login, password recovery, and account verification.
• Service Delivery: To provide access to Sports Betting, Live Casino, slots, and bingo.
• Financial Transactions: To process deposits and withdrawals and to prevent fraud.
• Customer Support: To assist with your questions, complaints, and issue resolution.
• Marketing Communications: To keep you informed about relevant offers and promotions, with your consent.
• Legal Compliance: To comply with applicable laws and regulatory requirements.
• Responsible Gaming: To identify problematic gaming behaviour and intervene in a timely manner.

We never use your information in any way that works against your interests or without a lawful basis. Every use of your data has a clear and legitimate reason.

4 Data Sharing & Third Parties

Heabaji does not sell your personal information to any third party for commercial purposes. However, there are certain circumstances under which your information may be shared:

• Payment Processors: Necessary data is shared with trusted payment gateways to process transactions.
• Game Providers: Limited data may be shared to support third-party game operations.
• Legal Authorities: Information may be disclosed to government agencies when required by a court order or lawful investigation.
• Fraud Prevention: Information may be shared with relevant service providers for the purpose of operating our anti-fraud systems.

5 Cookie Policy

Heabaji uses cookies and similar tracking technologies on its website and app. Cookies are small data files stored on your device.

• Essential Cookies: Essential for core website functionality and cannot be disabled.
• Functional Cookies: Helps remember your preferences, such as language settings or login details.
• Analytics Cookies: Used to understand site performance. These are used with your consent.
• Marketing Cookies: Used to show relevant advertisements. You can opt out of these at any time.

You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of the website.

6 Data Security Measures

Heabaji has implemented industry-standard security measures to keep your information safe. The key components of our security framework are:

• 256-bit SSL/TLS encryption is used across all connections.
• Sensitive data such as passwords is stored in hashed form.
• Multi-layer firewall and intrusion detection system on servers.
• Regular security audits and penetration testing.
• Strict data access control policies for all staff.
• An automated monitoring system detects suspicious activity.

7 Your Data Rights

Having an account at Heabaji comes with certain fundamental rights that we are committed to upholding:

• Right to Access: You can find out what information we hold about you and request a copy of it.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request the deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that the processing of your information be restricted.
• Right to Object: You may object to your data being used for marketing purposes.
• Right to Portability: You may obtain a copy of your data in a machine-readable format.

To exercise any of these rights, please contact our support team. We aim to respond to your request within 30 days.

8 Child Protection Policy

Heabaji strictly prohibits account registration or gaming by anyone under the age of 18. This section of our Privacy Policy reflects our commitment to protecting minors online.

• We do not knowingly collect any information from individuals under the age of 18.
• An age verification process is carried out at the time of registration.
• If any minor's information is found to have been collected, it will be deleted immediately and the account will be closed.

9 Changes to the Privacy Policy

Heabaji may update this Privacy Policy from time to time. When changes are made, the following steps will be taken:

• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, a notification will be sent to your registered email address.
• Continued use of the platform after any changes constitutes your acceptance of the updated policy.

We recommend reviewing this page regularly so you are always aware of the most up-to-date Privacy Policy.

10 Contact & Enquiries

If you have any questions, concerns, or requests regarding this Privacy Policy, please do not hesitate to reach out. Our data protection team is always ready to help.

• Instant support is available via live chat.
• We typically respond to inquiries within 24–48 hours.
• Data rights requests are responded to within a maximum of 30 days.