Heabaji's Terms and Conditions — Essential reading for all players

1 General Overview & Applicability

Heabaji is an online gaming platform offering Sports Betting, Live Casino, slots, bingo, and a wide range of entertainment services for players in Bangladesh and across Asia. These Terms and Conditions ("Terms") apply to the use of the Heabaji website and mobile application.

By creating an account or using any of our services, you agree to abide by these Terms and Conditions. If you do not agree with any part of these Terms, please refrain from using our platform.

These Terms and Conditions govern your relationship with Heabaji and serve as the definitive reference in the event of any dispute.

2 Account Registration & User Responsibilities

To open an account with Heabaji, you must meet the following requirements:

• You must be at least 18 years of age.
• All information provided at registration must be truthful, accurate, and up to date.
• Each individual may operate only one account.
• Your account password must be kept strictly confidential — do not share it with anyone.
• You are solely responsible for all activity carried out through your account.

As part of the verification process, Heabaji may request a national ID, passport, or other government-issued documents at any time. Failure to submit the required documents within the specified timeframe may result in temporary or permanent account suspension.

3 Deposits & Withdrawals

Heabaji supports easy deposits and withdrawals via mobile banking, e-wallets, and bank transfers. Key terms regarding transactions:

• Minimum deposit amounts may vary depending on the payment method.
• Withdrawal requests are typically processed within 1–3 business days.
• KYC verification must be completed before any withdrawal can be processed.
• All deposit sources must be legitimate; suspicious transactions will be subject to investigation.
• If a transaction fails for any reason, please notify the Heabaji support team.

While Heabaji does not charge any transaction fees, your payment provider may apply their own charges. We are not responsible for any such fees.

4 Bonuses, Promotions & Rewards

Heabaji regularly offers bonuses and promotional deals for both new and existing members. Please read the terms and conditions for each bonus carefully:

• Each bonus carries a specific wagering requirement that must be met before any withdrawal can be processed.
• Bonus funds may only be used to place bets on specific games or categories.
• Any attempt to claim the same bonus offer more than once will be considered void.
• Heabaji reserves the right to modify, suspend, or cancel any bonus offer at any time.
• Any attempt to collect bonuses through fraudulent means will result in immediate account suspension.

5 Prohibited Activities & Misuse

The following activities are strictly prohibited on the Heabaji platform and will result in immediate action:

• Creating or operating multiple accounts.
• Placing bets using automated software, bots, or scripts.
• Claiming bonus benefits through fraudulent or unauthorized means (bonus abuse).
• Engaging in money laundering or any suspicious financial activity.
• Attempting to interfere with or hack the platform's security systems.
• Harassing or disrespecting other users.
• Stealing or unauthorized use of another user's account credentials.

If Heabaji finds evidence of involvement in any of the above activities, it may terminate the account, confiscate the balance, and pursue legal action. Heabaji's decision on any breach of Terms and Conditions is final.

6 Responsible Gaming Policy

Heabaji believes gaming should be entertainment — not an addiction. We genuinely care about the mental well-being and financial safety of all our members, which is why responsible gaming is a core part of our Terms and Conditions.

• Set daily, weekly, or monthly deposit limits.
• You can temporarily suspend your account (self-exclusion) whenever needed.
• No person under the age of 18 is permitted to open an account or participate in gaming.
• If you are struggling with gaming addiction, please seek professional help.

For more details, visit our Responsible Gaming View the page.

7 Intellectual Property & Ownership Rights

All intellectual property on the Heabaji website and mobile app — including the logo, game content, graphics, text, and all other materials — is fully owned by or licensed to Heabaji.

• No content on our platform may be copied, distributed, or used for commercial purposes without prior permission.
• Attempting to reverse engineer or decompile any game software is strictly prohibited.
• Unauthorized use of Heabaji's trademarks or brand name is strictly prohibited.

8 Limitation of Liability

Heabaji strives to maintain the highest quality of service. However, our liability is limited in certain circumstances:

• Heabaji is not liable for any interruption to gameplay caused by internet connectivity issues, device failures, or other external technical factors.
• Heabaji is not directly liable for software issues caused by third-party game providers.
• Heabaji reserves the right to void any balance or winnings incorrectly displayed due to unexpected technical errors.
• Heabaji is not liable for service disruptions caused by force majeure events such as natural disasters, legal restrictions, or similar circumstances.

9 Terms & Conditions Updates

Heabaji reserves the right to modify these Terms and Conditions, in part or in full, at any time. Regarding such changes:

• A "Last Updated" date will be displayed at the top of the page.
• For significant changes, a notification may be sent to your registered email address.
• Continued use of the platform after any changes constitutes your acceptance of the updated Terms and Conditions.

We recommend checking this page regularly to stay up to date with the latest Terms and Conditions.

10 Contact & Dispute Resolution

If you have any questions, comments, or complaints regarding these Terms and Conditions, please contact our support team. We aim to respond within 24 hours.

• Instant support is available via live chat.
• Detailed complaints can be submitted via email.
• We are always ready to resolve any disputes through direct discussion.