Safe Gaming

At Heabaji Responsible Gaming — Keep the joy within limits

Gaming should be fun, not stressful. Heabaji believes every player deserves an enjoyable, safe, and controlled experience. Our responsible gaming guidelines are here to help you build healthier habits.

18+ Only Set limits Support is always here

Why Heabaji prioritise responsible gaming?

We believe gaming is entertainment — not a livelihood or an addiction. That belief is the foundation behind every tool and policy we build.

Set Deposit Limits

Set your own daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately, but increasing one requires a 24-hour waiting period — that's our built-in safeguard.

Session Time Limit

Decide how long you'll play before you start. When your time is up, Heabaji will automatically notify you and remind you to take a break.

Cooling-Off Break

If you need to pause, set a cooling-off period from 24 hours to 6 weeks. Your account will be locked during this time.

Self-Exclusion Benefits

If you need a longer break, choose Self-Exclusion. You can suspend your account for 6 months or permanently. This decision cannot be reversed before the set period ends.

Turn Off Ads

You can opt out of promotional emails, SMS, or push notifications at any time. Manage your communication preferences on your own terms.

24/7 Support

Our support team is always ready to help. Chat with us live — there's no shame in discussing gaming addiction.

What is responsible gaming and why does it matter?

Responsible gaming means enjoying gaming as a controlled, mindful, and fun form of entertainment — without it negatively impacting your finances, time, or wellbeing. At Heabaji, responsible gaming isn't just a policy; it's the core foundation of our platform.

When online gaming crosses the line from entertainment into dependency, it can affect your personal life, family, and finances. That's why Heabaji always encourages you to play mindfully and to seek help whenever you need it. Our goal is to keep your experience safe and enjoyable.

Research shows that most people enjoy gaming in a healthy way. However, a small number may show signs of addiction — and Heabaji cares just as much about those players. We want every user to stay aware of their own limits.

Keep in mind: Gaming is meant to be fun. The moment it starts feeling like a source of stress rather than enjoyment, pause and talk to us.

Recognize the signs of problem gaming

If you notice any of the following signs in yourself, it may be time to reconsider your gaming habits. Be honest with yourself:

The urge to place bigger bets to recover lost money (Chasing Losses).
Lying to or hiding gaming activity from family or friends.
Prioritising gaming over sleep, work, or personal relationships.
Using money set aside for essential expenses on gaming.
Feeling restless or mentally uneasy when you stop gaming.
Repeatedly trying to stop gaming but failing.

Warning

  • If you notice two or more of the above signs, consider reaching out for professional support.
  • Gaming addiction is a recognised mental health condition — there is no shame in it.
  • Seeking help early is wisdom.

How to Self-Exclude

If you feel you need a break from gaming, Heabaji's self-exclusion process is straightforward and effective. Follow the steps below:

1

Log In to Your Account

Log in to your Heabaji account and go to your profile settings.

2

Find the "Responsible Gaming" Section

Select the "Responsible Gaming" option from the Settings menu.

3

Choose Self-Exclusion

Choose how long you want to exclude yourself — 6 months, 1 year, or permanently.

4

Confirm

Once confirmed, your account will be deactivated immediately and cannot be reactivated before the set period ends.

You can also request self-exclusion directly through live chat with our support team. We will process your request without question.

Build healthy gaming habits

Responsible gaming doesn't mean you have to stop playing. A few simple habits can keep gaming enjoyable at all times:

  • Set a Budget: Decide how much you're willing to spend per session before you start, and stick to that limit.
  • Set time limits: Set aside dedicated time for gaming — keep it separate from work, family time, and sleep.
  • Accept losses as normal: Winning isn't guaranteed in every game. Stay in control of your emotions after a loss.
  • Take a Break: Take a 10–15 minute break at least once every hour.
  • Keep a clear head: Avoid gaming when angry, anxious, or emotionally distressed.
  • Share with others: Let someone you trust know about your gaming habits — accountability helps.
Tips: Remember — gaming is never a solution to financial problems. If you're struggling financially, trying to recover losses through gaming can make things worse.

Important Information for Parents

Heabaji strictly prohibits anyone under 18 from creating an account or playing. As a parent or guardian, your awareness matters just as much.

If your child attempts to access online gaming through your device or account, take the following steps:

  • Use parental control software on your devices.
  • Keep your Heabaji account password secure.
  • Have an open conversation with your child about the risks of online gaming.
  • If you suspect a minor is using our platform, notify our support team immediately.

Frequently Asked Questions

Yes, with conditions. Lowering limits takes effect immediately. To increase limits, you must wait 24 hours. This rule protects you from making impulsive bets.

During self-exclusion, gaming and deposits are blocked, but you can request withdrawal of your account balance. Contact our support team and they'll assist you.

A cooling-off period is a temporary break (24 hours to 6 weeks), after which your account reactivates automatically. Self-exclusion is a longer-term decision (6 months or more) that cannot be reversed before the set period ends.

Alongside Heabaji's live chat support, speaking with a mental health professional can make a real difference. In Bangladesh, Kaan Pete Roi — 01779554391 — is a helpful helpline where trained listeners are ready to hear you out.

No, self-exclusion can only be requested by the account holder themselves. However, if you're concerned about a family member's gaming habits, reach out to our support team — we can offer guidance and advice.

Set Limits Quickly

Log in to your account and set your gaming limits right now.

Log In Create a New Account

18+ Only

Heabaji is for players aged 18 and above only. Age verification is required at registration.

If you suspect a minor you know is gaming, let us know immediately.

Help Links

  • Kaan Pete Roi Helpline
    01779-554391
  • Mental Health Helpline (NIMH)
    16789
  • Heabaji Support
    [email protected]
Welcome to Heabaji

Play responsibly,
Enjoy the Fun

Join Heabaji today for a safe and enjoyable gaming experience. Our responsible gaming tools are always here for you.

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